Thank you for shopping with RG Couture. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please review our policy below.
1. Returns
We accept returns within [X] days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- The item must be returned with all original tags and packaging.
- Sale items, intimate apparel, or personalized/customized items are not eligible for returns unless defective or damaged.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address] within the specified return period, including your order number and reason for the return.
- Our team will guide you through the return process and provide a return authorization.
- Once approved, send the item back to the return address provided by our team.
- Return shipping fees are the responsibility of the customer unless the product is defective or an error occurred on our part.
3. Refunds
Refunds will be processed once the returned item has been received and inspected. If your return is approved, we will issue a refund to the original payment method within [X] business days.
If the item is not returned in its original condition, we reserve the right to deny the refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive the returned item, we will process the exchange. If the requested item is out of stock, we will notify you and issue a refund instead.
5. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact our customer service team within [X] days of receiving the item. We will provide a prepaid return label and issue a full refund or replacement, depending on your preference.
6. Non-returnable Items
The following items are not eligible for return or exchange unless defective or damaged:
- Sale or clearance items.
- Intimate apparel or swimwear for hygiene reasons.
- Personalized or customized items.
7. Late Returns
Returns that are made after the specified return period of [X] days will not be accepted and will be returned to the sender at their expense.
8. Contact Us
If you have any questions about our return or refund policy, or need assistance with a return, please contact us:
RG Couture
Address: [Your Address in Egypt]
Phone: [Your Phone Number]
Email: [Your Email Address]
We appreciate your understanding and look forward to serving you!